How can we help?

Upload a photo of a piece you love, sketch your idea, or describe it in your own words. We reply within 24 hours with a quote showing the price and how long it takes. Accept the quote and pay, and we start making it.

Sign in and open My Orders in your dashboard. Each order shows where it is: Submitted, In Production, Quality Check, In Transit and Delivered.

Tell us as soon as you can. Changes before production starts are usually free. Once production has started, some changes cost extra or are not possible, and we always tell you before doing any extra work.

We make every piece to the measurements you confirm, so please measure the space, doors, stairs and lifts before you pay. Handmade pieces can differ from the stated size by up to 1 cm, which is normal.

We deliver to your doorstep: the main entrance of the address you give us. The delivery charge for your area shows at checkout before you pay, and we call you before delivery to agree a day.

Please send someone you trust to receive it. If nobody is available, our driver may leave the piece at your doorstep. If we have to bring it back, the delivery charge for your area applies again to bring it to you.

Yes. Tell us at least 24 hours before the agreed day and we'll rearrange it at no extra cost.

Securely through Paystack, by card, bank transfer or USSD. Paystack handles your card details; we never see or store them. All prices are in Naira.

Refunds go back to the payment method you used, within 14 working days of the cancellation being agreed.

Tell the delivery team, then contact us within 48 hours of delivery: send a support request below and email photos to hello@chamelioni.com. We repair it, replace it or refund you, and we collect faulty pieces at no cost to you.

Pieces made to your own measurements or design cannot be returned just because you changed your mind, as they were made only for you. A fault, damage in delivery, or anything not as agreed is always put right.